Board Thread:Questions and Answers/@comment-26571394-20171214114450/@comment-115.96.234.89-20180111094555

This is very rare, however, so far I've seen it happen to people who've used some glitch or their game bugged out during MP.

Whatever the reason may be, now those characters cannot be brought back to EX-60 since the game has recorded them as BT'ed already. Ur stuck with them at E7-50 max. The support team of IGAU also cannot help since it's not a purchase related issue.

Good luck.